TERMS AND CONDITIONS

 

ORDERING

Items that are in stock will be dispatched within 1-3 days of payment being received. We will endeavour to let you know as soon as possible if there is a lead-time on a product that we need to make especially for you.

We take payment via Paypal in our online shop, as it is fast, safe and secure. If you don’t have a Paypal account you can still use a debit or credit card to pay for your item(s).

As soon as payment is received and your item(s) have been dispatched we will email you to confirm your purchase is on its way.

Please make sure you enter your address details carefully. Incorrect addresses will result in your item being returned to us and you are liable to pay for postage again.

In the unlikely event that the goods become damaged during postage then please let us know as soon as they arrive and we can investigate how this may have happened and resolve the problem. 

 

DELIVERY

We ship anywhere in the UK. If you do not collect your item from the post office within the time stated on the card and the item is returned to us, we reserve the right to charge for re-postage. 

Orders outside the UK will be sent via Airmail, so please bear in mind when ordering that Airmail can take up to 5 working days if it’s within the EU, up to 7 working days for the rest of Europe and up to 10 working days for destinations outside Europe. 

If you require a faster service please get in touch before ordering and we will do our best to accommodate this. 

Custom fees, Duty and Import charges may apply to overseas destinations. Anna Mac is not responsible for any of these additional charges that may be incurred by our goods being shipped to your country. 

 

RETURNS

If for any reason you are unhappy with your goods (although we hope you will be very happy!) please get in touch and we will work with you to resolve the issue.

If a refund is required then you must return the goods in their original condition within 7 working days of delivery and we will refund you within 30 days provided the goods are returned in a saleable condition.  Refunds and returns will be made at the discretion of Anna Mac. 

We cannot reimburse the postage on return goods. We cannot offer refunds on sale items.

If you wish to cancel your order please contact us within 24 hours of ordering, cancellations will not be accepted after this time. 

 

 

PRICES AND AVAILABILITY

Prices and availability of item(s) and postage are subject to change without notice.

 

ACCURACY OF CONTENT

Some of our products are hand printed therefore there may be slight colour variations from product to product. Please note that the prices shown are exclusive of delivery and this is calculated once you add the product to your cart and enter your country.

 

INTELLECTUAL PROPERTY RIGHTS

Anna Mac owns all copyright and related intellectual property rights in and relating to this website unless expressed otherwise.

No contents of this website can be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent. Any unauthorised use of the material of Anna Mac may infringe copyright laws, trade mark laws, the laws of privacy and publicity, and communications regulations and statutes.